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Assigning tickets

Tickets can be assigned automatically balanced amongst team members, randomly, or manually.


Prioritize your tickets

You can choose different levels of priority for your tickets.

Timesheet on tickets

Track the time spent on tickets timesheeting on them. Use a timer to record the exact time, with the possibility of having several users recording their hours at the same time on the same task/ticket. Timesheets can be displayed on the customer's portal.



Multi-channel

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Create tickets via email

Customers can easily create tickets via email. Incoming emails automatically create a ticket and depending on the email aliases they can be assigned to the corresponding teams.

Create tickets on the fly

If you notice that a customer has mentioned an issue on an external channel such as a forum, Twitter, or Facebook, you can manually create tickets in the system and get started right away.

Create tickets via website form

Customers can create a ticket via an online form. The website form can be customized according to your preferences.


Create tickets via Leads

Convert a lead into a ticket with a simple click. Ensure no more unseen or unanswered customer needs.

Create tickets via Live Chat

You can interact with your customers via the Live Chat and instantly create a ticket directly via the chat window.